Terms & Conditions

Welcome to the Mokio.co.uk website terms & conditions. These terms and conditions apply to the use of this website and by accessing this website and / or placing an order you agree to be bound by the terms & conditions set out below. If you do not agree to be bound by these term & conditions you may not use or access this website.

If you have any questions relating to Mokio’s terms & conditions, please contact us at hello@mokio.co.uk before placing an order. All emails will be answered within 24 hours during the work week.

DEFINITIONS

“Conditions” means these terms and conditions.
“Product” means a product displayed for sale on the www.mokio.co.uk website.
“Users” means the users of the website collectively.
“Personal Information” means the details provided by you on registration to the newsletter or when you place an order.
“We/us” means Mokio Limited.
“Website” means the website located at www.mokio.co.uk.
“Cookies” means small text files on the website which are used to identify users who have previously visited the site or registered.
“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.
“You” means a user of this website.

The Contract Between Us
Shipping & Delivery
Price
Right For You To Cancel Your Contract
Cancellation By Us
Liability
Notices
Events Beyond Our Control
Invalidity
Privacy
Third Party Rights
Governing Law
Entire Agreement
Competitions

The Contract Between Us: Mokio only delivers to countries within the UK & Europe. Standard Delivery (3-5 days) costs for the UK is £4.95. Shipping for orders over £60 in the UK is free. Standard Shipping for Europe (5-10 days) is £7.95.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.Delivery will be made as soon as possible after your order is accepted and in any event, within 30 days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk, and we will not be liable for their loss or destruction.

Shipping & Delivery: Mokio only delivers to countries within the UK & Europe. Standard Delivery (3-5 days) costs for the UK is £4.95. Shipping for orders over £60 in the UK is free. Standard Shipping for Europe (5-10 days) is £7.95. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.Delivery will be made as soon as possible after your order is accepted and in any event, within 30 days of your order. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk, and we will not be liable for their loss or destruction.
Price: The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges and countries delivered to are set out on our website. Prices are quoted inclusive of VAT at the prevailing rate.
Right For You To Cancel Your Contract: You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. This takes effect only when the goods have not been received. To cancel your contract you must notify us in writing. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. We do not cover the cost of sending items back. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Cancellation By Us: We reserve the right to cancel the contract between us if: a) we have insufficient stock to deliver the goods you have ordered, b) we do not deliver to your location b)one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Liability: If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option: a) to make good any shortage or non-delivery b) to replace or repair any goods that are damaged or defective; or c) to refund to you the amount paid by you for the goods in question in whatever way we choose. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Notices: Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: Mokio Limited, 37 Warren Street, London W1T 6AD and all notices from us to you will be displayed on our website from to time.
Events Beyond Our Control: We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity: If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy: You acknowledge and agree to be bound by the terms of our privacy policy.
Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Governing Law: The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Entire Agreement: These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
Competitions: Entry to competitions is free and open to UK residents only. This competition is open to anyone resident in the UK except for the staff of Mokio Ltd. Entries must be submitted in the formats specified in the entry/survey form. Mokio Ltd reserves the absolute right to reject any incorrect or incomplete entries. The competition can be extended or cancelled at anytime  without notice and at the discretion of Mokio Ltd. No entrance fee or purchase is required to enter the competition. Mokio Ltd reserves the right  to reject any entry on any grounds that it may from time to time consider appropriate. The decision of Mokio Ltd to accept or reject an entry is final  and no correspondence will be entered into. Entrants must be over 18 years of age. Competition winners will be announced within 14 days after the close  of the competition..Mokio Ltd may require winners to take part in post-competition publicity. Winning entries and names of runners up may be published  on the Mokio Litd website, email newsletters and Mokio-owned social media platforms. By entering a Mokio Ltd competition, you agree to sign up to our newsletter. No alternative cash or otherwise to the stated prizes are available. Mokio Ltd shall be obliged to  contact the prize winner only at their address given on the entry form. Any prize not claimed within 5 days of sending notification of a winning entry  shall be forfeited. Mokio Ltd may award the prize to another entrant. By entering the competition each entrant agrees that Mokio Ltd may use their  name and email address for future promotional, marketing and publicity purposes. Mokio Ltd is bound by the Data Protection Act 1998 and entrants can  request access to personal information held about them by contacting the company; for this there is a charge of £10. Mokio Ltd reserves the right to cancel the competition if it is  reasonable to do so or if unforeseen circumstances arise. On receipt of an entry the competition entrant is deemed to have accepted these terms and  conditions and to have agreed to be bound by them. These terms and conditions are governed by the laws of England and Wales and are subject to the  exclusive jurisdiction of the English Courts.

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Seeing Red

In China, the colour Red symbolises joy, good fortune and good luck. Ang Mo Kio, a town located in central Singapore is named afer a Hokkien phrase; Ang Mo means “Red Hair” in reference to the Western settlers, but is translated nowadays to mean “Bridge of Expansiveness and Prosperity.“

We’ve chosen the Mokio Red colour to spread happiness and good luck to all our loyal UK customers.

Community Poll

What food do you love the most?

A giant bowl of noodles e.g. laksa, pho, ramen
Curries e.g. Malaysian beef rendang, Thai green curry
Niblets e.g. sushi and dim sum
Something ricey e.g. Nasi Goreng
A big plate of dry noodles e.g. Pad Thai, Singapore Noodles, Kway Teo

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